Just thought I’d give you an update on how my complaint to Woolworth’s about removing the Hans All Natural Ingedients Ham went. I was initially contacted by Melissa, who went to a lot of effort over 2 days to contact me by phone. She expressed concern that Wooolworths had stopped stocking something that there was no altenative for. She also told me that my complaint had gone to the wrong department and she would forward it on the the deli department. But she did say that Woolworths will be stocking the All Natural Ham in pre-packaged form from late May. Which was nice of her to tell me, but the pre-packaged versions always cost heaps more than at the deli!
Less than an hour after this phone call I received an email from Pipan in Deli Smallgoods department. It doesn’t say much and it looks like a standard form response. Given the time it took to respond, there was probably not much effort put into it. I would include a copy of it here, but it has a copyright statement at the end of it. It also states that Woolworths accept no responsibility for the views stated in it – why both sending it then!
Hi Oscars Mum!
I too have complained to Woolies for removing the only option I have ever had to feed my children Ham….apart from making it myself that is.
I am in the process of setting up an online petition for all of us Mums that want it returned. I will post the link, if you like, after I have spoken to Di at Hans again.
Cheers, Lou Dolben
Good on you Louise. I will definitely sign the petition and share it.
I’ve just googled and found this too, as I’ve found our Coles has deleted it too!! Why are they all removing our only option- so frustrating!!
Just wanted to let you know that Woolies have just deleted the Hans All Natural Ham from their delis again (@ late Nov 2012). The 3 supermarkets I went to looking for any left all agreed that it was quite popular, and were amazed at Head Offices decision. I’ve sent of the obligatory complaint, so if anyone else loves this ham for sensitive people, hopefully there will be more complaints and they will restock it.
Thanks for letting me know Jacinda.
Oh dear 🙁
Glad you have found someone who stocks it elsewhere.